Submittable is a cloud-based submission management platform that makes it easy to accept, review, and make decisions on any kind of digital content. Founded in 2010, the company is based in Missoula, Montana. We have more than 2 million users and 10,000+ clients, including Airbnb, Harvard, NPR, TechCrunch, and 300+ universities. We recently closed our Series B and are growing fast. Read about Submittable in TechCrunch.


More than degrees or particular skill sets, we're looking for obsessive, self-motivated people who have done one or two things in their lives that most people would consider exceptional or very interesting. As a product used globally, we're very motivated to hire team members who are representative of different and diverse backgrounds and experiences, including but not limited to diversity of ethnicity, sexual orientation, gender, religion, ability, culture, and socioeconomics.

Submittable is seeking Sales Development Representatives to join our rapidly growing team in Missoula, MT. We are a thoughtful, engaged team with diverse interests. This is a full-time position, ideal for professionals early in their sales careers who have cold-calling experience.


An ideal candidate will have these qualities:
 

  • Desire to work for a dynamic tech startup with great potential
  • Solid grasp of sales strategies
  • Proven ability to generate business opportunities from cold lead lists
  • Ability to deliver excellent customer experience
  • Excellent (verbal and written) communication skills
  • Drive to build positive relationships with leads and colleagues
  • Effective presentation and negotiation skills
  • High degree of professionalism
  • Excellent time-management skills
  • Tendency toward problem solving
  • Comfort with a frequently-changing work environment. We learn and adapt our processes as we grow.
  • Experience with CRM systems is a plus
  • We are interested in every qualified candidate who is eligible to work in the United States. However, we are unable to accommodate scholastic or employment visas.

 

Position responsibilities include:
 

  • Nurturing leads from Cold > Marketing > Sales Qualified
  • Setting calls and demos for Sales Representatives
  • Generating business opportunities from cold lead lists. We reach prospects primarily via phone, but also by email
  • Contacting clients to understand their business problem and why they are looking for software
  • Learning internal processes associated with lead follow up and strategies to nurture and close
  • Ensuring prompt and accurate answers to clients’ queries
  • Gaining solid understanding of Submittable SaaS platform and how its features and workflow functions apply to various submission and application workflows.

 

About Submittable: 

Founded in 2010, Submittable is a submission management platform used by 10,000+ clients in over 63 countries, including CBS, MIT, and National Geographic. Started by a novelist, a musician, and a filmmaker who all also happened to be engineers, Submittable is now a rapidly growing company of 130+ valued and thriving employees with diverse backgrounds and interests. The software is used by over a million people every month.  

Based in Missoula, Montana, Submittable’s office is 1 block from surfing, 7 miles from skiing, and 5 miles from the Rattlesnake Wilderness. If you’re not into sports or the outdoors, many of us have other interests, too--we also have, among our staff, professional musicians, accomplished artists, published writers (even poets!), former chefs, and a quilter who once won third place in the county fair. Our average "commute" time is 10 minutes, with many staff biking or walking to our office in downtown Missoula. Housing costs ⅓ that of NYC and SF (10% of Submittable employees are first-time home buyers). The average TSA wait time at Missoula International Airport is 5 minutes.
 

We offer highly competitive benefits for full-time employees, including:
 

  • Health insurance, 401K, life insurance, and optional HSA, FSA, DCA, and Commuter Benefits accounts
  • Flexible hours, including flexible vacations and sick leave
  • Generous paid parental leave policy for mothers, fathers, and adoptive parents, and an employee-paid on-site daycare center for infants and toddlers up to age 2
  • Discounted fitness memberships, personal development stipends, and book purchase reimbursement
  • Involvement in community outreach programs for all employees, including company volunteer outings at local nonprofits
  • Fully-stocked kitchens with complimentary snacks and beverages for all employees
  • Gender-neutral bathrooms with free pads/tampons

 

As a product used globally, we're very motivated to hire and support employees who are representative of different and diverse backgrounds and experiences, including but not limited to diversity of ethnicity, sexual orientation, gender, religion, ability, culture, and socioeconomics.


Thank you for your interest.

Submittable is seeking an Account Renewal Specialist to join our rapidly growing team in Missoula, Montana. You will be responsible for identifying and managing customer stakeholders, identifying and mitigating potential renewal roadblocks, enhancing a smooth renewal experience for customers, and liaising with internal teams to ensure maximum product usage and value recognition from their investment in the platform. You will act as the primary point of contact for our internal teams throughout the renewal journey, engaging resources across Submittable to enable the adoption and expansion of the Submittable product.

This is a full-time position in Missoula, MT, and reports to the Manager of the Account Management team.

What you'll do: 

  • Ensure new clients are consuming software from day one to renewal (throughout the customer journey)
  • Support a monthly renewal rate of 96%
  • Partner with Account Managers, Technical Support, and Onboarding on best solutions for customers
  • Work with the Manager of the Account Management team, using quarterly reports (1st quarter and final quarter of contract) to identify total dollars, potential risk, and plans put in place
  • Maintain clear and consistent records for every custom quote renewal, flagging appropriate people, and following up on the opportunity
  • Collaborative work across departments including but not limited to: Sales, Technical Support, Onboarding, Account Management, Finance, and Product

  
About you: 

  • 1+ year experience working with Submittable software, either front- or back-end
  • Experience working with CRMs
  • Proven experience in renewal and retention focused ARR management
  • Self-starter with good time management skills and organizational skills to ensure renewals are processed in a timely and professional manner
  • Strong commercial mindset to identify potential upsell and cross-sell opportunities throughout the renewal process
  • Skilled at verbal and written communication
  • Proven ability to build, create, and maintain great relationships
  • High degree of professionalism
  • “Growth-hacker” mindset; ability to think creatively and find unique opportunities to create growth
  • Comfortable making technical decisions autonomously; ability to learn new and/or unfamiliar technologies quickly to meet Marketing team requests
  • Problem identification, data analyzation, and solution recommendation philosophy
  • Team player willing to step outside the role and help where needed to grow a young and evolving company
  • Desire to work in a start-up environment that is continually changing
  • We are interested in every qualified candidate who is eligible to work in the United States. However, we are unable to accommodate scholastic or employment visas.

  
About Submittable:
Founded in 2010, Submittable is a submission management platform used by 10,000+ clients in over 63 countries, including CBS, MIT, and National Geographic. Started by a novelist, a musician, and a filmmaker who all also happened to be engineers, Submittable is now a rapidly growing company of 130+ valued and thriving employees with diverse backgrounds and interests. The software is used by over a million people every month.  
Based in Missoula, Montana, Submittable’s office is 1 block from surfing, 7 miles from skiing, and 5 miles from the Rattlesnake Wilderness. If you’re not into sports or the outdoors, many of us have other interests, too--we also have, among our staff, professional musicians, accomplished artists, published writers (even poets!), former chefs, and a quilter who once won third place in the county fair. Our average "commute" time is 10 minutes, with many staff biking or walking to our office in downtown Missoula. Housing costs ⅓ that of NYC and SF (10% of Submittable employees are first-time home buyers). The average TSA wait time at Missoula International Airport is 5 minutes.

We offer highly competitive benefits for full-time employees, including:

  • Health insurance, 401K, life insurance, and optional HSA, FSA, DCA, and Commuter Benefits accounts
  • Flexible hours, including flexible vacations and sick leave
  • Generous paid parental leave policy for mothers, fathers, and adoptive parents, and an employee-paid on-site daycare center for infants and toddlers up to age 2
  • Discounted fitness memberships, personal development stipends, and book purchase reimbursement
  • Involvement in community outreach programs for all employees, including company volunteer outings at local nonprofits
  • Fully-stocked kitchens with complimentary snacks and beverages for all employees
  • Gender-neutral bathrooms with free pads/tampons

  
As a product used globally, we're very motivated to hire and support employees who are representative of different and diverse backgrounds and experiences, including but not limited to diversity of ethnicity, sexual orientation, gender, religion, ability, culture, and socioeconomics.

Thank you for your interest.

Submittable is seeking a dynamic individual with a passion for providing a positive customer experience to fill our Customer Support Specialist role.
This is a full-time position based in Missoula, Montana, and reports to the Director of Customer Support.


What you'll do:
 

  • Respond to and track customer calls and emails
  • Work with customers to promptly and courteously resolve their issues 
  • Provide new users with guidance, solutions, best practices, and recommendations
  • Proactively address customer concerns before they happen

     

 About you:
 

  • Clarity and accuracy in all written communication, from on-the-fly live-chat responses to longer, detailed, technical documentation
  • Obsessiveness to detail
  • Prior customer-facing experience
  • Empathy and sincerity
  • Proactiveness and a willingness to tackle problems of any size
  • Outstanding troubleshooting skills
  • Ability to work well under pressure
  • We are interested in every qualified candidate who is eligible to work in the United States. However, we are unable to accommodate scholastic or employment visas.

 
About Submittable: 

Founded in 2010, Submittable is a submission management platform used by 10,000+ clients in over 63 countries, including CBS, MIT, and National Geographic. Started by a novelist, a musician, and a filmmaker who all also happened to be engineers, Submittable is now a rapidly growing company of 130+ valued and thriving employees with diverse backgrounds and interests. The software is used by over a million people every month.  

Based in Missoula, Montana, Submittable’s office is 1 block from surfing, 7 miles from skiing, and 5 miles from the Rattlesnake Wilderness. If you’re not into sports or the outdoors, many of us have other interests, too--we also have, among our staff, professional musicians, accomplished artists, published writers (even poets!), former chefs, and a quilter who once won third place in the county fair. Our average "commute" time is 10 minutes, with many staff biking or walking to our office in downtown Missoula. Housing costs ⅓ that of NYC and SF (10% of Submittable employees are first-time home buyers). The average TSA wait time at Missoula International Airport is 5 minutes.


We offer highly competitive benefits for full-time employees, including:
 

  • Health insurance, 401K, life insurance, and optional HSA, FSA, DCA, and Commuter Benefits accounts
  • Flexible hours, including flexible vacations and sick leave
  • Generous paid parental leave policy for mothers, fathers, and adoptive parents, and an employee-paid on-site daycare center for infants and toddlers up to age 2
  • Discounted fitness memberships, personal development stipends, and book purchase reimbursement
  • Involvement in community outreach programs for all employees, including company volunteer outings at local nonprofits
  • Fully-stocked kitchens with complimentary snacks and beverages for all employees
  • Gender-neutral bathrooms with free pads/tampons

 

As a product used globally, we're very motivated to hire and support employees who are representative of different and diverse backgrounds and experiences, including but not limited to diversity of ethnicity, sexual orientation, gender, religion, ability, culture, and socioeconomics.


Thank you for your interest.

Submittable is creating the best childcare center in Montana and is searching for an outstanding Part-time Early Childhood Lead Teacher. The Early Childhood Lead Teacher is responsible for providing exceptional care for the safety, health, and happiness of the smallest members of the Submittable team. The childcare center will be located in Submittable’s headquarters in Missoula, Montana.

This is a part-time, 25 hours/week position and pays $16.83/hour. The position reports to Submittable’s Childcare Center Director.

Responsibilities include but are not limited to:

 

  • Care for children age 2 and under with a continual dedication to engagement, warmth, and safety
  • Promote and incorporate Submittable’s culture and values into all program activities
  • Work with the team of childcare staff to create a childcare experience that is second to none
  • Communicate with parents in a manner that is professional, informative, and clear
  • Maintain licensing compliance and stay up-to-date on certifications and immunizations
  • Participate in parent tours and registrations as needed
  • Provide excellent customer service to program participants (registration help, schedule changes, questions, etc.) 
  • Prepare and present appropriate curriculum to promote healthy youth development
  • Ensure adequate physical activity and nutrition to promote lifelong healthy living
  • Ensure program safety and manage risk appropriately

  

Qualifications:

 

  • At least 18 years of age (required)
  • Current Montana Practitioner Registry Level 2 or higher OR 2 years of experience in a licensed childcare facility, plus 32 hours of ECP approved training (required)
  • Current adult, child, and infant CPR, first aid certification, and Infant Safety Essentials (within 30 days of hire)
  • Must pass criminal background check and pre-employment drug screening
  • We are interested in every qualified candidate who is eligible to work in the United States. However, we currently do not accommodate employment or scholastic visas.

  

Required knowledge, skills, and abilities:

 

  • Ability to interpret and enforce all safety and health regulations
  • Must be able to maintain confidentiality 
  • Must be able to establish and maintain harmonious relationships with other staff participants, parents, and the general public. A high degree of tact and discretion is required 
  • Ability to quickly respond to emergency situations 
  • Effective conflict resolution skills 
  • Ability to speak concisely and to effectively communicate needs 
  • Versatility, flexibility, and a willingness to work enthusiastically with young children
  • Ability to exercise sound judgment and handle conflicts in a timely and professional manner
  • Must be able to occasionally work varied shifts dependent on events and staffing needs

 

 
Physical requirements:

 

  • This highly physical role frequently requires lifting, bending, walking, kneeling, rocking, and other movements associated with childcare.
  • Must be able to meet minimum requirements and perform functions of the position with or without reasonable accommodation 
  • Must be able to communicate clearly to all children, parents, members, and company personnel 
  • Ability to attend all trainings and meetings as required even if scheduled outside normal working or regular scheduled hours
  • Visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency 
  • Occasionally must be able to lift and carry supplies and equipment weighing up to 25 pounds, or up to 50 pounds with assistance 

  
About Submittable: 

Founded in 2010, Submittable is a submission management platform used by 10,000+ clients in over 63 countries, including CBS, MIT, and National Geographic. Started by a novelist, a musician, and a filmmaker who all also happened to be engineers, Submittable is now a rapidly growing company of 130+ valued and thriving employees with diverse backgrounds and interests. The software is used by over a million people every month.  

Based in Missoula, Montana, Submittable’s office is 1 block from surfing, 7 miles from skiing, and 5 miles from the Rattlesnake Wilderness. If you’re not into sports or the outdoors, many of us have other interests, too--we also have, among our staff, professional musicians, accomplished artists, published writers (even poets!), former chefs, and a quilter who once won third place in the county fair. Our average "commute" time is 10 minutes, with many staff biking or walking to our office in downtown Missoula. Housing costs ⅓ that of NYC and SF (10% of Submittable employees are first-time home buyers). The average TSA wait time at Missoula International Airport is 5 minutes.

We offer highly competitive benefits for full-time employees, including:
 

  • Health insurance, 401K, life insurance, and optional HSA, FSA, DCA, and Commuter Benefits accounts
  • Flexible hours, including flexible vacations and sick leave
  • Generous paid parental leave policy for mothers, fathers, and adoptive parents, and an employee-paid on-site daycare center for infants and toddlers up to age 2
  • Discounted fitness memberships, personal development stipends, and book purchase reimbursement
  • Involvement in community outreach programs for all employees, including company volunteer outings at local nonprofits
  • Fully-stocked kitchens with complimentary snacks and beverages for all employees
  • Gender-neutral bathrooms with free pads/tampons

 

As a product used globally, we're very motivated to hire and support employees who are representative of different and diverse backgrounds and experiences, including but not limited to diversity of ethnicity, sexual orientation, gender, religion, ability, culture, and socioeconomics.


Thank you for your interest.

Submittable