Submittable is seeking an Account Manager to join our team in Missoula, Montana. Account Managers operate as the lead point of contact for any and all matters specific to their accounts. They build strong, long-lasting customer relationships and oversee customer account management, including negotiating contracts and agreements to maximize profit and grow the Submittable footprint. Ultimately, the Account Manager is responsible for renewing all contracts, hitting new bookings targets, and ensuring software consumption

This is a full-time position in Missoula, MT, and reports to the Director of Account Management.

What you'll do:

  • Optimize Submittable software across use cases and customers
  • Schedule and perform account assessments quarterly
  • Renew all contracts for assigned customers annually
  • Hit monthly new bookings quota
  • Build strong relationships with book of business
  • Identify opportunities or risks in renewing customer contracts
  • Identify opportunities and execute in upselling new products
  • Develop and maintain deep product knowledge as it pertains to various use cases and industry verticals
  • Coordinate with Sales Engineer in software maximization and customer satisfaction
  • Partner with the whole Customer Success team to ensure customers are getting consistent messaging and experience

About you:

  • Proven track record of business development into financial results
  • Desire to work for a dynamic tech start-up with great potential
  • High degree of professionalism
  • Strong negotiation skills
  • Comfort working with all management levels
  • Strong written and verbal communication skills
  • Team player willing to step outside the role and help where needed to grow a young and evolving company
  • Strong time-management skills, and a problem-solving attitude
  • We are interested in every qualified candidate who is eligible to work in the United States. However, we are unable to accommodate scholastic or employment visas.


About Submittable:

Founded in 2010, Submittable is a submission management platform used by 10,000+ clients in over 63 countries, including CBS, MIT, and National Geographic. Started by a novelist, a musician, and a filmmaker who all also happened to be engineers, Submittable is now a rapidly growing company of 130+ valued and thriving employees with diverse backgrounds and interests. The software is used by over a million people every month.

Based in Missoula, Montana, Submittable’s office is 1 block from surfing and kayaking, 7 miles from skiing, and 5 miles from wilderness hiking. If you’re not into sports or the outdoors, many of us have other interests, too—our team includes professional musicians, accomplished artists, published writers (even poets!), and former chefs. Our average "commute" time is 10 minutes, with many staff biking or walking to our office in downtown Missoula. Housing costs ¼ to ⅓ that of NYC and SF (10% of Submittable employees are first-time home buyers). The average TSA wait time at Missoula International Airport is 2-3 minutes.

We offer highly competitive benefits for full-time employees, including:

  • Health insurance, 401K, life insurance, and optional HSA, FSA, DCA, and Commuter Benefits accounts
  • Flexible hours, including flexible vacations and sick leave
  • Generous paid parental leave policy for mothers, fathers, and adoptive parents, and an employee-paid on-site daycare center for infants and toddlers up to age 2
  • Discounted fitness memberships, personal development stipends, and book purchase reimbursement
  • Involvement in community outreach programs for all employees, including company volunteer outings at local nonprofits
  • Fully-stocked kitchens with complimentary snacks and beverages for all employees
  • Gender-neutral bathrooms with free pads/tampons
  • We are interested in every qualified candidate who is eligible to work in the United States. However, we are unable to accommodate scholastic or employment visas.

Submittable is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

We use Submittable to accept and review our submissions.